Premier Managed Services for Telecoms.
Maximize efficiency and streamline your operations with our Premier Managed Services. Get a dedicated team to handle essential tasks so you can focus on driving growth and innovation.
Get Access To Dedicated Experts
Our managed services offering gives you access to experienced resources that are fully dedicated to your account, ensuring continuous support that’s tailored to your needs.
Scale Without The HR Burden
With our managed services program, you’ll have the flexibility to increase or decrease your dedicated resources, without the hassle and expense of hiring permanent staff.
Focus On Your Business Priorities
Offload routine operational tasks to our managed services team so you can devote more time and energy to strategic initiatives that drive growth for your business.
Get Services That Fit Your Budget
Together, we’ll build a program of work that fits your needs, budget, and timeframe, so you will get the best value while reducing the risk of unexpected expenses.
How We Help.
Customize Your Solutions & Features
Our managed services team can customize your Maplewave solutions to ensure they stay current and meet your evolving needs.
We’ll keep your Paperless deployment up to date as your product stack changes by editing/adding your parsers, templates and webforms, so you get a faster time-to-market for new products and contract updates.
Need to add new features or workflows to your Maplewave solution? We can quickly make the changes so you can focus on running your business.
Need to slice your data another way? We’ll help you build or modify reports using a variety of data feeds to suit your outcome.
Optimize Your Operations
Our managed services team can streamline your operations by optimizing key aspects of your business.
Struggling to manage your inventory across channels? We’ll conduct a deep analysis and identify the required order quantities, recalls, and channel pulls to optimize your supply chain.
Is your cloud and AWS storage too expensive? We can optimize your costs by identifying the right environments and datasets to keep active.
We can clean and sort your back-end legacy systems’ data into formats you can actually use, saving you time and making it simple to extract insights.
Our globally renowned consultants can Benchmark your retail and consumer channels and help you execute quick wins and long-term projects that will bring you closer to your goals.
Deliver Training & Upskilling
We can empower your teams with tailored training and upskilling to ensure they know how to fully leverage our platform.
Looking to upskill your retail staff? Our telco-focused sales training course, Showtime, teaches participants about customer behaviour, their strengths, effective sales techniques and building customer loyalty.
High turnover? Who better to train new staff on our platform than us! Training can be conducted in-person, online, or via a “train the trainer” approach. We can upskill any role, including those in retail or head office.
Manage Resourced Processes
Let us manage your critical support and operational tasks, allowing your teams to focus on what they do best.
Let us help you scale your support and development resources. As experts in deployment and integrations, we can troubleshoot the difficult support issues that tie up your most valuable resources.
Is maintaining your CMS an ongoing battle? Let us do the heavy lifting to ensure your digital channels reflect your current offers and products.
Our Plan Management experts can manage your product catalog and make changes with speed and accuracy. Now you can concentrate on what matters most – selling.
Do you need to change your contract templates and formats for amended product lines or new arrivals? We can make the changes quickly and ensure they’re formatted for all the right systems, including CPQ, CRM, POS, billing or other OSS/BSS stacks.
How It Works.
We work collaboratively to identify your needs, goals, and the desired length of services.
We propose a tailored program of work, which includes the scope of activities, your dedicated resources, and a cost estimate.
We negotiate the fine details, including the start date and negotiable exit clauses.
Our dedicated team of experts gets to work!
Chat with Scott Sancton.
Scott is a global leader who is passionate about businesses growth. His background includes work in customer success, business development, strategy, operations, solution architecture and delivery. Scott’s versatility helps him achieve extraordinary results for his clients. Get in touch with Scott today to discuss how we can help you achieve your goals.
Email Scott >View Scott’s LinkedIn >
Frequently Asked Questions.
How will I know how much this costs?
We will work with you through the discovery stage, setting clear project objectives and KPIs. Then, we will provide a proposal that reflects agreed upon labour rates and working hours, as well as contract term dates and exit/renewal clauses. Engagements can be based on fixed price, fixed scope, or a Time & Materials approach. This ensures there will be no surprises.
I need something unusual, but I don’t have budget for an internal resource. Can you help?
Ask us! We are experts in the deployment of highly integrated commerce solutions for telecoms operators all over the world.
We can handle virtually anything, including data entry, data management, pricing and CMS updates, plan management, consulting and helpdesk support. We complete many for our clients that they cannot do themselves. Reach out!
I only have budget for a short period, and it’s unclear if it will be renewed for the next financial year. Can you still help me?
Certainly! Reach out and we will see how we can help within your budget and timescales. In these situations, it may be possible to use shared resources and/or only focus on short-term projects. Let’s talk!
Why should I outsource to your team?
Our team of retail solution experts have countless years of experience in delivering consultant-grade resources. We understand the challenges you face, because we have been there before. We will hit the ground running from day one!
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Started.
We’re excited to hear how we can help.
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