Self Service Software for Telecom.
Increase accessibility and reduce service costs with telecom self-care so customers can shop and manage their offerings from anywhere, at any time.
Lower Your Support & Operations Costs
Our self-care solution reduces expensive support requests to stores and call centres. Invest in multiple modules to further reduce costs by leveraging existing integration work.
Manage Consumer & Business Accounts
Manage your consumer, enterprise & business accounts. We support hybrid accounts where base plans & add-ons are billed separately. Now everyone can manage their services 24/7
Offer Unique Plan Features
Set yourself apart with our unique entitlement transfer. Users can send entitlements to others’ accounts, including balances, airtime, texts, etc. It’s perfect for families.
Supercharge Your Marketing Efforts
Increase sales by sending targeted offers to customers’ devices. Our solution also supports location-specific ads that appear when customers are near your stores.
Key Functionality.
Lighten The Burden On Your Support Channels For Significant Savings
Our self-service software app lets customers manage services on their own, which helps divert excess traffic from your busy stores. This helps you optimize your staffing levels for additional savings.
Customers can manage their services without a store visit, including making payments, changing offers, upgrading devices, and more.
Using the app, customers can order items for home delivery, which reduces the amount of stock that must be carried in-store.
Customers can make appointments to pick up items or schedule support, making it easier to predict store traffic on a given day.
Supercharge your marketing efforts and increase revenue with targeted push offers based on history or location. Customers can accept offers directly in the app.
Built -in tutorials and AI chatbots are accessible 24/7, reducing the need to visit a store for support.
Manage Your Business Accounts With Ease
Our telecom mobile app can be used by consumer and enterprise clients alike. Our business-focused capabilities make it easy to manage this important segment.
Give business customers access to the same robust features as our consumer offering.
Supports hybrid accounts, which make it possible to invoice the business and the individual user at the same time. For example, the business may pay for the base plan, and the user could choose add-ons and pay for them separately.
Administrators can manage users through the app, and can drill down to see the customers in a specific region.
Empower Customers To Personalize Their Experience With Feature Swap
Our Self-Care solution lets customers exchange account features without needing to phone the call centre. This applies to any telecommunication package, including TV service.
Customers can view and swap features within the package. The number of features and changes are controlled by customer-specific rules.
Packages and live events can be purchased using the app.
Customers can search for features by name and filter results by category.
Works On Any Device.
Our Self-Care App can be accessed using native iOS and Android apps, or via an internet browser.
Exceptional Return On Investment.
Cost Savings
Reallocate or streamline store staff.
Operational Efficiency
Unlimited number of customers can be served simultaneously.
Improves Profitability
Makes it easy for customers to upgrade their services.
Explore All Technical Features
Better Together.
Maplewave’s Self-Care App works seamlessly with the rest of our platform.
Point of Sale: Leverages POS features to view/change devices, plans and add-ons. View Solution >
Inventory Management: Coordinates inventory reservations and delivery orders. View Solution >
Business Intelligence: All sales activity can be tracked in real-time, down to the transaction-level. View Solution >
Paperless: Allows customers to digitally sign contracts as part of the sales flow. View Solution >
Implementation Consulting.
Our consultants can further guide your project, ensuring you maximize your return on investment.
Pilot the Self-Care App and present findings.
Measure ROI and how many store visits were diverted.
Frequently Asked Questions.
How does this integrate to my legacy systems, such as ERP and Billing Platform?
We pride ourselves on the quality of our integrations. Like many carriers, we follow TM Forum’s Open API standards. We have firsthand experience integrating to different infrastructure around the world, and we have yet to encounter something we couldn’t make work incredibly well.
How expensive is this? I’m worried customers will still prefer going to retail stores.
We usually work out a pricing model based on the size of your market. Your success with our products is incredibly important to us. We always work with our clients to ensure penetration and use of our systems, and that a great customer experience is delivered.
We had an app, but it was basic and not many customers used it. How is yours any different?
Our app is highly configurable so you can get the functionality you want without expensive and slow custom coding. As part of the go-to-market strategy, our consultants will ensure there is a strategy to increase penetration by using every channel to promote app signup and education.
Let's Get
Started.
We’re excited to hear how we can help.
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