Videos.

E-Commerce for Telecom – Maplewave Demo Maplewave

With Maplewave’s e-commerce solution, telco customers can complete their transaction online from start to finish – with no interruptions or extra steps required.

Walk Out Working: Paperless Transactions

Improve your customer experience with a digital contract solution that incorporates your Walk Out Working forms. Now, this important step won’t be forgotten, which ensures this important upselling opportunity can’t be missed. Customers leave with a fully set-up device and are emailed key documents, so they’re less likely to phone the call centre for after-purchase support.

Remote Signing: Paperless Transactions

Customers can sign contracts from anywhere if you have a digital contract solution that supports remote signing. Now, customers can sign contracts from their device, making e-commerce transactions possible – no need to head in-store to sign documents! Now, contracts can be signed digitally in every channel, which makes a whole range of omnichannel journeys possible.

Document Storage: Paperless Solutions

Are you just capturing signatures with your digital contract solution? You’re missing out. The best solutions can also digitize every type of form, including porting requests, device financing documents, float reports, and retail store checklists. Just think of how much you’ll save when you completely remove paper from your retail environment!

Telco Talk – Inside The Re-Imagined Telco Store

The pace of change in the telco industry is crazy right now. Coming out of the pandemic, the demand for digital shopping has exploded. Customers still want to shop in-store, but these physical locations are getting more and more expensive to operate. How can telcos afford to invest in digital shopping options and maintain their retail estate? Can customers really have it all? Yes – if we re-imagine what our telco stores looks like.

The Re-Imagined Telco Store: Customer Experience

The re-imagined telco store uses smart design and technology to give customers a memorable and efficient experience.

The Re-Imagined Telco Store: Store Staff Experience

The re-imagined telco store uses smart design and technology to help staff members stay organized and increase their commissions.

The Re-Imagined Telco Store: Store Manager Experience

The re-imagined telco store uses smart design and technology so it’s easy for store managers to keep staff organized and increase profitability.

The Re-Imagined Telco Store: Regional Manager Experience

The re-imagined telco store uses smart design and technology so it’s easy for regional managers to reduce operating expenses and increase customer satisfaction.

CEM 2022: Re-Imagining Retail Keynote by Will Gibson

Watch Maplewave’s VP of Marketing & Sales, Will Gibson, present at CEM’s 2022 event in London, UK. In this new keynote, Will discusses the new pressures that have emerged out of the pandemic; how telcos can “do more with less” and reduce their expenses while still delivering great customer experiences; and what the re-imagined retail store looks like and how to bring it to life.

Telco Talk - The 7 Types of Indirect Sales

No matter where you do business, or the size of your telco market, it’s time to re-examine how you do indirect sales. In this video, Will Gibson talks about the 7 types of indirect sales and how they can benefit your business. By selecting the right indirect strategy and investing in a purpose-built solution, telcos can gain control over channel activities, get visibility into sales, inventory, and commissions, and improve the experience for sellers are customers alike. ‍

Telco Talk - The Top 3 Benefits Of Digital Indirect Solutions

Third-party channels give your telco customers many more opportunities to buy your products and services, but they can also be difficult to control. In this video, Will Gibson talks about how a dedicated indirect sales app can overcome indirect channel pain points to improve the customer experience and give telcos control and visibility over these channels. By investing in a solution that’s been specifically built for the different types of indirect sales, telcos can easily overcome channel pitfalls and dramatically improve profitability and efficiency!

Multi-Brand Dealer - Indirect Channel

Give sellers and customers a great experience. The right telco indirect channel solution will help you maximize performance and loyalty at multi-brand dealer stores.

Mono-Brand Dealer - Indirect Channel

Make your dealer stores an extension of your corporate network. The right telco indirect channel solution ensures the mono-brand dealer store aligns with the corporate experience with the flexibility to offer unique services and experiences.

Store-In-Store - Indirect Channel Solutions

Increase your presence and attract customers in new ways. The right telco indirect channel solution will help you increase your exposure using the third-party chains/store-in-store model.

Street Corner/Cart Vendors - Indirect Channel Solutions

Drive performance and give sellers and customers a great experience. The right telco indirect channel solution will help you maximize performance and loyalty using street corner/cart selling.

Pop-Up Events - Indirect Channel Solutions

Bring the telco experience to events and other public gatherings. The right telco indirect channel solution will help you expand your presence and attract new customers at pop-up events.

Door-to-Door Sales - Indirect Channel Solutions

Bring the telco experience to your customers’ doorsteps. The right telco indirect channel solution will help you expand your presence and attract new customers using door-to-door sales.

Vehicular Retail - Indirect Channel Solutions

Bring the telco experience to your customer, no matter where they are. The right telco indirect channel solution will help you expand your presence and attract new customers using vehicular retail.

Pre-Orders - Telco Self-Service Solutions

Managing Services - Telco Self-Service Solutions

Making Purchases - Telco Self-Service Solutions

Returning Equipment - Telco Self-Service Solutions

Earthday 2021

International Women's Day 2021

Will Gibson's Presentation at CEM Global in Telecoms: Bringing Your 2021 Channel Strategy To Life

Maplewave Home For The Holidays 2020

Maplewave - This Is Maplewave 2020

Solving COVID-19 Pain Points: Door to Door Sales

Solving COVID-19 Pain Points: Curb-Side Pickup

Solving COVID-19 Pain Points: Customer Control

Solving COVID-19 Pain Points: Telco Solutions

Solving COVID-19 Pain Points: Outbound Marketing

Solving COVID-19 Pain Points: Supply Chain

How to Develop a Successful Retail Training Strategy

What to Look for When Hiring Great Salespeople

The 3 Reasons Why Telcos Struggle with NPS

An Introduction To Maplewave's Telco's Retail Training - Showtime

Maplewave Warehouse Management System

Maplewave Happy Holidays 2019

Happy Earth Day from Maplewave

What Digital Transformation Means for Telcos

Avoiding Costly Mistakes in Telco Inventory Management

Telco Retail in the Digital Transformation Age

Maplewave Holiday 2018

Retail to Me-tail - Maplewave Keynote Presentation at London Total Telecoms, Oct 30- 31, 2018

Good advice for those thinking about joining our Maplewave team!

The Digidextrous Store Model Will Save - Telco. Telco Talk Ep. 2 with Will Gibson

Optimize Your Customer Experience - Ep 7 Telco Talk - Will Gibson

Win Your Market In 5 Years - Ep 5 Telco Talk - Will Gibson

Top 10 Telco Retail Mistakes - Ep 4 Telco Talk - Will Gibson

4 Great Examples Of Digital Retail Tech - Telco Talk Ep. 3 with Will Gibson

Retail Is Not Dead - Telco Talk Ep. 1 with Will Gibson

The Digital Only Retail Store - Ep 6 Telco Talk - Will Gibson