The 3 Reasons Why Telcos Struggle with NPS

What the heck is NPS and why does it matter? Net Promoter Score (NPS) is an evaluation of a company's relationship with their customers. It determines how loyal and satisfied your customers are. Unfortunately for telcos, they have one of the lowest NPS scores compared to other industries.In this Telco Talk video, Will Gibson explores what exactly is causing these low rankings and how telcos can overcome them before it's too late.