Telecom Support & Delivery.
Feel confident every step of the way. Our flexible delivery plans, dedicated support, and comprehensive training ensure you’ll have a successful deployment.
Get Flexible Delivery Options
We tailor our delivery approach to every project. We can use a modified waterfall or agile approach, and deployments can be phased to prioritize speed or cost.
Let Us Handle Your Data Migration
Before go-live, we will migrate your legacy data to your new solution to ensure a seamless transition. This includes system, customer and inventory data.
Choose Your Training Options
We can deliver training in many ways, including onsite, remote, and train-the-trainer options. We also provide user manuals, digital content, and more.
Enjoy Dedicated Rollout Support
Our delivery team will configure your solutions to meet your needs and provide exclusive support for the first 90 days before transitioning to regular support.
Our Proven Process.
1. Discover:
We seek to understand your reality and your desired outcomes. Initial introduction calls are two-way and designed to learn as much about you in a short space of time, and what you are looking to achieve.
2. Engage:
We bring a wide cross section of your resources together to clarify the issues and the possible solutions, giving you visibility and insight into our platform via a product demo process that ensures understanding of the end goal.
3. Propose:
We collaborate to develop a plan that will help meet your needs in the most efficient way possible, adhering to all governance principles and delivering a professional experience that demonstrates our ability to deliver.
4. Deliver:
We are nimble commercially, and quick to kick off well organized projects with clear deliverables, owners and timelines. We use a partnership approach from the beginning to ensure barriers and changes are jointly managed to deliver a win/win outcome.
5. Customer Success:
We ensure your projects are successful, and we commit to that ethos with a dedicated customer success team that supports you long term, regularly reviewing progress, new projects, new ideas and by presenting future roadmap solutions.
Delivery & Implementation.
Our Delivery team will develop a rollout plan that works for your unique circumstances.
Dedicated Delivery team and Project Manager for every project.
Discovery sessions reveal pain points and shape the solution design.
Project plan can use a modified waterfall or agile approach.
Store rollouts can be done simultaneously or in phases.
Configuration, Testing & Migration.
We test your solution, configure it to your unique requirements, and migrate your legacy data.
Solutions can be configured via setting changes vs custom coding.
User accounts and store/branch information are set up.
Quality assurance includes functional, regression, and failover testing.
Clients undergo User Acceptance Testing and sign off before rollout.
Legacy data is migrated to new system for a seamless cutover.
Training & Support.
Our team of telco retail experts provides training and support, ensuring your rollout is an immediate success.
Training options include train-the-trainer, on-site, remote, or refresher training.
Training materials can include videos, quizzes, webinars, manuals, and digital content.
Training environment lets staff try the solution without impacting production.
Delivery team provides dedicated support for the first 90 days to ensure stability.
Let's Get
Started.
We’re excited to hear how we can help.
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