Telecom Support & Delivery.
Feel confident every step of the way. Our flexible delivery plans, dedicated support, and comprehensive training ensure you’ll have a successful deployment.
Get Flexible Delivery Options
We tailor our delivery approach to every project. We can use a modified waterfall or agile approach, and deployments can be phased to prioritize speed or cost.
Let Us Handle Your Data Migration
Before go-live, we will migrate your legacy data to your new solution to ensure a seamless transition. This includes system, customer and inventory data.
Choose Your Training Options
We can deliver training in many ways, including onsite, remote, and train-the-trainer options. We also provide user manuals, digital content, and more.
Enjoy Dedicated Rollout Support
Our delivery team will configure your solutions to meet your needs and provide exclusive support for the first 90 days before transitioning to regular support.
How It Works.
Get A Rollout That’s Tailored For You
No two projects are alike. Our Delivery team will learn all about your business and develop a rollout plan that works for your unique circumstances.
We’ll assign a dedicated Delivery Team and Project Manager to your project.
We’ll conduct discovery sessions that will reveal your pain points and help us shape the solution design.
We’ll adapt our project plan to use a modified waterfall or agile approach, depending on your needs.
We can perform store rollouts simultaneously, or in phases.
Fully Prepare For Configuration, Testing & Migration
Each rollout has a lot of moving pieces. We’ll test your solution, configure it to your requirements, and migrate your legacy data.
We’ll configure your solutions via setting changes instead of custom coding, which saves time and money.
We’ll set up all your user accounts and store/branch information.
Our Quality Assurance team performs functional, regression and failover testing to ensure you’re fully ready for go-live.
You will complete User Acceptance Testing before the rollout to ensure everything is working as expected.
Your legacy data is migrated to the new system for a seamless cutover.
Feel Confident With Expert Training & Support
Our experienced team provides in-depth training and support, ensuring your rollout is an immediate success.
Choose from train-the-trainer, on-site, remote, or refresher training.
Training materials can include videos, quizzes, webinars, manuals, and digital content.
We provide a training environment that lets staff try the solution without impacting production.
Our delivery team provides dedicated support for the first 90 days to ensure stability.
Our Customer Success team helps you get the most out of your investment over the long term.
Maximize Your Rollout Success With Optional Enhancements
Leverage our optional platform implementation services to maximize the success of your project.
We can work collaboratively on a rollout plan that ensures your new solutions will be welcomed by customers and staff alike.
Our team will ensure your solution works within your customer journeys and can identify possible improvements that fit with your new capabilities.
We can review your systems, policies, and processes to identify pain points and recommend changes that will work cohesively with your implementation.
We can help you measure the results from before and after your implementation, so you can prove the value of your investment to stakeholders.
Our Proven Process.
1. We hold introductory calls to learn as much as we can about your business and desired outcomes.
2. We work with you to clarify your pain points, explore possible solutions, and demonstrate our offerings.
3. We collaboratively develop a plan that will meet your needs, adhere to governance principles, and ensure a successful outcome.
4. We collaborate on commercials to ensure win/win outcomes, and deliver organized projects with clear deliverables and timelines.
5. You’ll get a dedicated customer success manager to monitor your progress and present new ideas and roadmap solutions.
Frequently Asked Questions.
What does the implementation process look like and how long does it take?
Our project delivery is flexible and tailored to your specific needs and solution requirements.
We can use a traditional waterfall approach for more structured implementations or an agile, sprint-based model for faster iterations and quicker time-to-value. The timeline depends on several factors including the complexity of your solution, the number of integrations required, and your preferred delivery methodology.
Once we've signed the agreement, your dedicated Maplewave Project Manager will work with you to assess your specific requirements and provide a customized timeline and project schedule that works for your business.
What level of support can we expect after we go live?
You'll have our full support! For the first 90 days after launch, a dedicated implementation specialist will be available to ensure a smooth transition and provide stabilization support.
After that, our Support Team is ready to help. We offer 24/7/365 on-call support for urgent, production-impacting issues, with clear Service Level Agreements (SLAs) for response times based on the severity of the issue.
What kind of training do you provide for our team?
We offer comprehensive training that is customized for your specific needs and business processes.
Our most common approach is a remote “Train-the-Trainer” model, where we equip your designated champions to train the rest of your staff. We also offer on-site training, end-user training, and specialized courses like our Showtime telco sales training, which is proven to boost sales and customer loyalty.
How will we stay informed about the project's progress?
We believe in clear and consistent communication throughout the project. Your dedicated Project Manager will provide weekly status reports and hold regular meetings to keep you updated. We also recommend a customer-led Steering Committee to ensure alignment between our teams. Our goal is to work as a true partner, providing full visibility into milestones, resource needs, and overall project progress.
Let's Get
Started.
We’re excited to hear how we can help.
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