Self-Care App - Technical Features.

Account Management.

Analytics

• Configure and aggregate user journeys to determine future feature investments, including (but not limited to):
  

  • Activities users are performing.
    

  • Activities users are completing.

  • Activities users are abandoning.

• Advanced telemetric statistical data on:

  • The devices and specifications users are utilizing.
    

  • The browsers and operating systems users are utilizing.

Multi-Tenant/Localization

• Support multiple currencies in multiple markets.
  

• Support multiple languages.

User Permissions

• Full Permission Support – the user can perform all functions on the account.
  

• Partial Permission Support – the user can perform only specific actions on the account.

• Permission Management – full permission users can give permissions to other users on the account.

• Account Linking – users that have permission can link together, switch between and manage multiple accounts.

Bill & Payment Management

• View & download current and historical bills.
  

• View balances.

• Pay bills.

• Set up auto-recurring payments.

• Save, manage & utilize multiple payment methods.

Mobile & Fixed Offer Management

• View/update current subscribed offers.
  

• Add new lines of business.

• Add new subscribers to the account.

• Initiate a device upgrade.
  

• Add funds to the account.
  

• Manage account information.
  

View Usage Information

• Usage categorized by the line of business.
  

• Shared or individual usage.

• View summary & detailed usage for:

  • The current billing/usage cycle.
    

  • Historical billing/usage cycles.

• View overage and overage rates.

Prepaid Management

• View prepaid balance.
  

• View charges.
  

• Recharge prepaid line.
  

• Purchase prepaid packages (plans & add-ons).
  

• View top-up history, and purchase history.
  

• Make a payment onto a postpaid account.
  

• Renumerate the following vouchers the current or another account, which include:
  

  • Monetary vouchers.
    

  • Plan/add-on vouchers.

  • Entitlement vouchers.

  • Gift vouchers.

Manage Others’ Prepaid Accounts (Market-Dependent)

• Apply top-ups to another’s account.
  

• Can support cross-market top-ups.
  

• Configure recurring top-ups.
  

• Include or exclude tax amounts in top-ups.
  

• Transfer balances to another’s account (data, minutes, texts, mobile currency).
  

• Gift a plan.
  

• Make a payment to a third-party account.
  

TV Package Management

• View currently subscribed channels.
  

• Purchase individual packages, or groups (tiers) of packages.
  

• Swap channels within the TV package.
  

• Purchase live events.
  

• Search for channels by name or channel number.
  

• Filter channels by category.
  

• Customer-specific rules control number of allowed channels and change frequency.
  

Business Account Management

• Give business customers access to the same robust features as our consumer offering.
  

• Supports hybrid accounts. Invoice the business and the individual user for separate charges within the same account (e.g. base plan vs add-ons).
  

• Administrators can manage users through the app and drill down to see the customers in a specific region.