Self-Care App - Technical Features.
Explore the technical features of our Self-Care App solution.
Account Management.
Bill & Payment Management
View & download current and historical bills.
View balances.
Pay bills.
Set up auto-recurring payments.
Save, manage & utilize multiple payment methods.
Supports third-party bill payments.
Mobile & Fixed Offer Management
View/update current subscribed offers.
Add new lines of business.
Add new subscribers to the account.
Initiate a device upgrade.
Add funds to the account.
Manage account information.
View Usage Information
Usage categorized by the line of business.
Shared or individual usage.
View summary & detailed usage for:
The current billing/usage cycle.
Historical billing/usage cycles.
View overage and overage rates.
Prepaid Management
View prepaid balance.
View charges.
Recharge prepaid line.
Purchase prepaid packages (plans & add-ons).
Add-ons can be paid for upfront, added to the next bill, or some combination of the two.
View top-up history, and purchase history.
Make a payment onto a postpaid account.
Renumerate the following vouchers the current or another account, which include:
Monetary vouchers.
Plan/add-on vouchers.
Entitlement vouchers (data, minutes, texts).
Gift vouchers (meals, taxi chits, competitions, bus passes, etc.).
Manage Others’ Prepaid Accounts (Market-Dependent)
Apply top-ups to another’s account.
Can support cross-market top-ups.
Configure recurring top-ups.
Include or exclude tax amounts in top-ups.
Transfer balances to another’s account (data, minutes, texts, mobile currency).
Gift a plan.
Make a payment to a third-party account.
TV Package Management
View currently subscribed channels.
Purchase individual packages, or groups (tiers) of packages.
Swap channels within the TV package.
Purchase live events.
Search for channels by name or channel number.
Filter channels by category.
Customer-specific rules control number of allowed channels and change frequency.
Business Account Management
Give business customers access to the same robust features as our consumer offering.
Supports hybrid accounts. Invoice the business and the individual user for separate charges within the same account (e.g. base plan vs add-ons).
Administrators can manage users through the app and drill down to see the customers in a specific region.
Third-Party Payments & Transfers.
Third-party features are market dependent.
Top-Ups
Apply top-ups to another’s account – one-time or recurring.
Supports cross-market top-ups, including foreign exchange capabilities.
Transaction fees are dynamic and shown in real-time.
Configure recurring top-ups.
Include or exclude tax amounts in top-ups.
Balance Transfers
Transfer balances to another’s account (data, minutes, texts, monetary balance) - one-time or recurring.
Supports cross-market top-ups, including foreign exchange capabilities.
Select which phone number/plan to transfer the balance from (if multiple phone numbers are tied to the same account).
Vouchers
Send vouchers to another’s account, including monetary vouchers, plan/add-on vouchers, entitlement vouchers (data, minutes, texts), gift vouchers (meals, taxi chits, competitions, bus passes, etc.).
Plan Purchase
Gift a plan.
Bill Payments
Pay bills for others – one time or recurring.
Supports cross-market top-ups, including foreign exchange capabilities.
Flexible transaction fees.
Automated service fee setup for seamless processing.
Entitlement Requests
Users can initiate a request for entitlements from another user, including minutes, data, balance transfers, and gift vouchers. They can also send a “please call me” notification.
Plan Purchase
Purchase a plan or bundle for another telco customer.
Review Automatic Transactions
All recurring transactions appear in one single place in the UI where they can be reviewed and cancelled.
Payments & Transfers from Non-Subscribers
Those using services from a different carrier can send monetary top-ups, purchase plans or apply bill payments to a subscriber’s account.
Not limited by geography or carrier.
Hardware Orders.
Omnichannel Support
Purchase items through the app (devices and SIMs).
Arrange to pick up items in-store.
Arrange home delivery.
Platform integrations handle all inventory movements.
Appointment Booking.
Appointments
Choose from available appointment times to:
Pick up an order.
Get technical support.
Attend learning classes.
Marketing.
Geo-Based Push Offers
Schedule push offers.
Push offers based on users’ location.
Segment the market.
Push notifications link deep into app.
Accept offers directly in-app.
Social Media Integration
Integrates with Facebook, Instagram, YouTube, LinkedIn, Twitter, and Pinterest.
Improve the effectiveness of your organic and paid ads.
Make data-driven business decisions.
Monitor what’s said about your brand and competitors.
Scheduling, monitoring, content curation, analytics, team management, security.
Personalized Offers
Can use analytics, in conjunction with single-sign-on, to monitor customer activities and present tailored offers via different advertising options (clickable banners, chatbots, etc.).
AI Chatbots
Technical & Support Information.
User Permissions
Full Permission Support – the user can perform all functions on the account.
Partial Permission Support – the user can perform only specific actions on the account.
Permission Management – full permission users can give permissions to other users on the account.
Account Linking - lets users switch between and manage multiple account types using a single login, according to permissions. Supported accounts include prepaid, postpaid, fixed line, hybrid, and mixed.
Single-Sign-On
Platform is integrated with Single Sign On to enable seamless experiences across Maplewave solutions.
Allows users to click on enriched notifications to jump between channels without signing in again.
User Identity & Data Anonymization
Users can delete their online identity and anonymize their data. The user can still have a service/account, they just will not have any customer identifiable data in the system or the ability to access online services.
Multi-Tenant/Localization
Support multiple currencies in multiple markets.
Support multiple languages.
Customization
Create customized menu items, pages and flows.
Look and feel can be customized to meet the carrier’s brand standards.
Platform Options
Offered as a responsive Self-Care Web app for display on mobile, tablet and desktop devices, or a progressive web app / mobile hybrid app option for use on Android and iOS.
Analytics
Supports analytics engines. Google Analytics is supported out of the box.
Configure and aggregate user journeys to determine future feature investments, including (but not limited to):
Activities users are performing.
Activities users are completing.
Activities users are abandoning.
Advanced telemetric statistical data on:
The devices and specifications users are utilizing.
The browsers and operating systems users are utilizing.
Remote Device Diagnostics
Run device diagnostics without additional equipment.
Run device diagnostics remotely by tech support.
Help Centre & Knowledge Base
In-app tutorials.
New feature tutorials.
Searchable FAQ databases.
Real-time “do you need help” suggestions.
Chatbot support (w/ partner).
Direct call support.
Monitoring Application
Pod monitoring application enables root cause analysis for troubleshooting activities.
Monitors pod restarts, RAM and CPU measurements every second.
Web dashboard can be accessed by clients who provide their own tier 1 support.
System Integrations.
Maplewave Platform
Maplewave’s Self-Care App works seamlessly with the rest of our platform.
Point of Sale: Leverages POS features to view/change devices, plans and add-ons.
Inventory Management: Coordinates inventory reservations and delivery orders.
BI & Reporting: All sales activity can be tracked in real-time, down to the transaction-level.
Paperless: Allows customers to digitally sign contracts as part of the sales flow.
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