Supported Channels.
Channel Types
Mono-brand dealer stores.
Multi-brand dealer stores.
Third-party chains.
Vehicular retail.
Door-to-door sales.
Street corner/cart vendors.
Pop-up events/roving sales teams.
Sales Transactions.
Process Sales
Search for or scan items (devices, accessories, SIMs) and add them to the transaction.
Capture serial numbers for serialized items.
Initiate a “quick sale” using a generic customer record for speedy checkouts.
Pre-Paid Plan Purchase
Plan purchase feature can be used to quickly complete a one-off purchase of a prepaid plan.
E-Top-Up
E-top-ups just require a phone number and amount to complete.
View customers’ current balances.
Bill Payment
Integrates to bill payment systems.
Easily process customer bill payments.
Tendering
Supports all major tenders and mobile money.
Custom tenders can also be defined.
Collect deposits.
Supports Foreign Fund Exchange.
Receipts
View receipts on the device.
Receipts can be printed or sent to customers via email, SMS, etc.
Returns
Process refunds and voids.
Customer Management
Create new customer records and capture key information.
Search for existing customers.
Update customers’ details.
Configure alerts to appear for certain customers.
Campaigns & Promotions
Push campaigns and promotions that further encourage app usage.
Customize campaign/promotion messages.
Configure offers to be displayed during a specific date range.
Commissions
Accommodates any commission structure, including highly complex ones.
As products are sold, commissions are displayed in real-time.
Site Visits.
Planning Daily Visit
Makes planning visits effortless – no effort is required from Partner Mangers or Distribution staff.
Resellers can be graded by priority to determine the number of required visits per week/month, etc.
Route Planning
Plans daily turn-by-turn routes for Partner Managers and Distribution Staff based on their scheduled site visits.
Adapts to current traffic conditions, as well as when site visits are added or removed.
Supports geocoding of Reseller locations for accuracy.
Can notify managers when Partner Manager arrives at a destination.
Can send alerts if a Partner Manager deviates from their route.
Conducting Site Inspections
Integrated inspection checklist is completed by Partner Managers and Distribution staff during visit.
Checklist is used to check and record different items, depending on role, such as:
Brand standards.
Inventory levels.
Mobile Money float levels.
And more – options are configurable by role.
Partner Managers can capture photos during the inspection.
If there is an issue, the Partner Manager can raise a trouble ticket using the app.
When resolving a trouble ticket, the app can also be used to verify compliance (e.g., take pictures to prove issue is resolved).
Geocoding Reseller Locations
Assigns geographic coordinates to Resellers’ locations.
Enables turn-by-turn navigation for site visits, providing efficiency and cost savings.
Can use historical GPS positions for future visits.
Geotagging Activities
All Partner Managers’ activities are geocoded and timestamped for simple auditing.
Inventory Management.
Inventory Capabilities
Integrates with any inventory management system to provide inventory visibility through both the Reseller app, as well as the app used by Distribution staff.
Depending on the inventory system’s capability, functionality can include viewing real-time inventory levels, searching for items, creating purchase orders, receiving low stock alerts, and more.
For those selling digital vouchers, it’s possible to lend credits to Resellers so they can purchase more stock if they run out.
Distribution staff receive low stock alerts when Resellers’ inventory levels are becoming too low.
Reporting.
Reseller Performance
Partner Managers can monitor their Resellers’ performance using the app.
View sales by categories, including SIM sales, top-up vouchers, mobile money, etc.
Sales Summary report shows the quantities of items that were sold within a defined date range.
Transaction report provides item-level detail for all transactions that were completed within a defined date range.
Displays dealer commissions (from carrier to dealer).
Displays salesperson incentives (from carrier to clerk).
Identify top/low performers.
Identify Resellers who are likely to churn based on changes in sales performance.
Create commission tiers based on sales data, inventory levels, and store visits/compliance data. These tiers can be incorporated back into the commission engine to incent Resellers to move up in rating.
Partner Manager Performance
Managers can view KPIs for their Partner Managers, including sales and revenue figures for their respective agents.
Track performance versus targets.
Identify top/low performers and compare a Partner Manager’s performance against others.
Track whether site visits were completed, and in the right order.
Compare key metrics over different time periods, including month over month and year over year.
Country/Regional Performance
Top-level business dashboard provides performance metrics across regions.
View performance across regions and countries.
Drill down to Manager and Partner Manager level.
View key metrics, like sales activations, top-ups, etc.
View churn rate.
View % of completed site inspections.
Track success of campaigns based on sell out data.
Identify top performing markets and those that might need additional support or coaching.
Compare key metrics over different time periods, including month over month and year over year.
Onboarding.
Contract Signing
Digitally onboard new Resellers and Partner Managers using the app.
Staff can be onboarded without being in the same physical location as their supervisor.
Onboarding forms are sent by email.
Captures digital signatures via desktop, mobile or tablet.
Controlled workflows ensure no signatures are missed.
Signature points belong to a specific person and only that signatory can sign them.
Configure multiple signing stages and/or approvals to ensure remote contracts are signed in the appropriate order and all requirements have been met.
Remote signing capability means documents can be signed in any channel or location without additional installation.
Capture signatures via mouse, touchscreen, or typed name (converted to cursive).
Partner Managers /Resellers receive a signed copy of documents via email.
Can require the upload of attachments, such as IDs, letters of incorporation, banking letters, etc. All attachments are stored securely with the contract.
All documents are encrypted and stored in PDF format. Documents are time-stamped, digitally sealed, and cannot be altered.
Permissions control who can retrieve documents and are based on role.
All document searches/views can be easily audited to facilitates compliance with breach notification laws.
Meets/exceeds the enforceability, reliability, and integrity of paper agreements.
Establish Geofenced Sales Territory
Use the solution to create a geofenced area on the map.
Sales territories are created using polygons/polygrams.
If a Reseller conducts a sale outside of their territory, the Partner Manager is notified, and the exact location of the sale can be viewed.
Permissions, Admin & Troubleshooting.
Permissions
Define permissions based on job role.
Modify permissions at the user level.
Logins synched with active directory.
Create permission templates by user role for simple administration.
Personalization
Can be customized with company logo and brand colours.
Monitoring Application
Pod monitoring application enables root cause analysis for troubleshooting activities.
Monitors pod restarts, RAM and CPU measurements every second.
Web dashboard can be accessed by clients who provide their own tier 1 support.
System Integrations.
Our app will integrate with all support and backend systems to create a seamless experience without swivel steps:
Inventory system (Maplewave’s or external).
Existing Reseller POS system (if purchasing only Management module).
Trade and distribution system.
Warehousing system.
ERP system.
Trouble Ticket System.
Mobile money system/rebalancer app.
Commission engine.
Active directory.
And any other backend systems.
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