Telecom Commerce Platform.
Integrate every module, channel and supporting system into a single front end and make omnichannel transactions possible.
Explore Product Snapshot
Get A Modern, Scalable Tech Stack
Built using TM Forum Open APIs and containerization, our flexible platform spans all channels, and seamlessly integrates with any third-party system.
Enable 184+ Omnichannel Journeys
Unite your physical and digital channels with one platform. Start a transaction in one medium and finish in another for endless possibilities.
Reduce Your IT Complexity & Cost
Deploy only the modules you need and share integrations across solutions for extra savings. Work with one vendor to further reduce project complexity and cost.
Use Data and
AI To Drive Personalization
Track customers’ activities across channels and feed this consolidated data into your AI engine to extract insights and drive personalized offers.
Solutions For Every Channel.
Self-Service/Digital
Traditional Retail
Third-Party/Indirect
Supply Chain
Our Modular Design Gives You Ultimate Flexibility.
No matter the size of your project, our platform is a perfect fit. Choose a few modules to solve your most pressing pain points, with room to grow in the future. Or implement several modules and enable an omnichannel experience from day one.
Key Features.
Enjoy The Benefits Of A Modern Technology Stack
Our platform leverages TM Forum Open APIs, microservice and component architecture, all built with containerization in mind.
Get a scalable platform that’s been designed for the typical integrations in a telecom environment.
Unite every channel, third-party and legacy system into one interface, including your catalog, sales data, inventory, and customer information.
Automate processes easily and eliminate duplicate entry into disparate systems.
Deploy our platform quickly and significantly reduce effort and cost versus individual solutions. Leverage integration work across modules for extra savings.
Always stay up to date with simple upgrades that give you access to the latest features.
Enable A Personalized Omnichannel Experience
Our single-front-end platform is the best way to enable an omnichannel experience.
Unite your physical and digital channels so transactions can be started in one place and finished in another.
Facilitate over 184 types of omnichannel transactions when you invest in our complete platform.
Enable a 360 view of the customer. Track customers’ activities across channels and use your AI engine to drive personalized offers based on customer data.
Simplify Decision Making With
Real-Time Reporting
Our integration framework rolls up key data from all channels into a single view.
Unite sales, inventory, and transactional data into a single view.
See data from all channels using interactive dashboards.
Integrates with BI systems or can be used on its own.
Give franchisees control of their stores while giving key data to head office and regional teams.
Facilitate An End-To-End Supply Chain
Our platform effortlessly manages inventory across all channels, so you know where every item currently resides in real-time.
View real-time inventory levels and track performance across all modules, locations, channels, and stock movements.
Customers will never leave empty handed again – our solution optimizes stock levels in both physical and digital channels.
Our system facilitates automatic orders and transfers using sales data to adjust stock levels, reduce markdowns, shrinkage, and “out of stock” situations.
We’ll Support You Every Step Of The Way.
Our rigorous approach to delivery, training, and support ensures your rollout will be successful from day one.
View Delivery, Support & Training
Featured Case Study.
The Transact Anywhere Experience.
See how powerful the customer experience becomes when shoppers can transact in any channel, powered by our digital platform.
View Transact Anywhere ExperienceThe Best And The Rest:
How 3 Types of Commerce Solutions Compare.
Examines how the role of commerce systems has changed.
Compares the functionality of a General POS, POS/CRM Hybrid and Telco Platform.
Explores the unique benefits of a platform approach.
Frequently Asked Questions.
Can I own my own integration code or develop some of the integrations?
Yes! There are several ways that an integration can be accomplished. Maplewave’s event publishing lets our customers and partners subscribe to events of interest and take appropriate action. We provide a set of APIs for important operations, such as inventory availability, order placement and stock reservation, as well for key transactional operations. This can be consumed by any user. Our last mile integration code is kept in a separate source code repository that can be managed by our customers, partners, or system integrators, as required. It can also be integrated with low code platforms, providing more options for how the last mile integration is completed and maintained.
It’s important to note that Maplewave specializes in telco. Our team is experienced in CRM, ERP, BSS/OSS stacks, and the general integrations required by telcos – globally.
Can we interoperate with TM Forum Open APIs?
Yes. We have some ready to go code for common open APIs relating to catalog, payments, and baskets. Also, our integration team is well versed with open API standards and is ready to work with your team to get started right away.
Can you work with non-TM Forum APIs and systems?
Absolutely. The flexibility of our integration framework allows us to work with flat file-based batch jobs, SOAP and REST-based integrations, as well as proprietary socket-based or HTTPS-based integrations. This was by design to give us maximum flexibility to work with new and modern systems, as well as legacy systems commonly used by telcos.
Sound interesting.
Let’s explore your unique pain points.
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