Articles by 

Grant Carstensen

Edition #45: Can a Customer Experience Layer Replace Your Next Big Transformation?

Maplewave's Grant Carstensen explains why a customer experience layer approach can solve critical telco pain points - without the cost and risk of a full digital transformation program.

Edition #18: 7 Essential Capabilities Your E-commerce Solution Must Have For Telco Transactions

In this edition of Telco Talk, I will continue the e-commerce conversation and examine the 7 capabilities that your e-commerce site must have in order to be the right fit for the telco industry.

Edition #7: Looking for software customization? Here are 4 reasons you need a telco platform.

Don't settle for a one-size-fits-all software solution! Discover four reasons why a configurable telco platform is the way to go in our latest newsletter.

Edition #6: 9 hidden impacts that eSIMs will have on the telco industry

eSIM is a game-changer for the telco industry, and those changes are coming fast. So it's time to get ready! Check out our latest newsletter to learn more about the nine hidden impacts of eSIMs.

Edition #2: The Ugly Truth: 8 Reasons Why E-commerce is so Difficult for Telcos

E-Commerce is the lifeblood of modern retail. So why can't most telecom customers buy a device online? In our second edition of Telco Talk, we examine the eight barriers to telco e-commerce and how to overcome them.

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