Point of Sale - Technical Features.
Explore the technical features of our telecom POS.
Transactions & Tendering.
Add Items to Sale
Add items by SKU, IMEI, serial number, barcode scan, item number, item description or through search.
Automatically add linked or dependent items (e.g. SIM card).
Tendering Sales
Supports all major tender methods.
Define custom tenders.
Use multiple tenders for a single transaction.
Automatically applies comprehensive discounts.
Supports foreign fund exchanges.
Receipts
Customize receipts and statements with graphics and messaging.
Preview receipts.
Email copies of receipts.
Includes plan details, features purchased, and handset replacement cost.
Integrated Sales – Loyalty & Entanglement Programs
Supports sale of gift cards, carrier-branded services, and warranties.
Post-Sale Activities.
Exchange / Refund / Void Sales
Supports exchanges, refunds, and voids.
Can prompt for secondary authorization.
Issue refunds/exchanges by receipt or customer history.
Recall Previous Transactions
All transactions are tied to the customer/receipt number.
Reprint receipts and debit/credit slips.
Find receipts without receipt number or client name.
Customer History
Retrieve transaction history from local customer profiles.
View customer profiles and history from any location.
Cash Balancing
Supports integrated cash balancing and reconciliation.
Perform cash balancing by cash drawer or clerk.
Blind configurations are available for increased security.
Training.
Training
Simple workflows make it easy to use and train new staff.
Prompts staff to recommend appropriate products/services.
System Linked Portals
Link multiple web portals to the POS for easy access (training materials, policies, notices, offers, etc.).
Pricing.
Enforcement of Selling Price
Automatically adjusts hardware and plan pricing based on enterprise product catalogs.
Reduces pricing inconsistencies via centralized permissions.
Prices & Product Catalog
Calculates the price of devices and service packages, making it easy to provide pricing and stock availability.
Manage pricing/promotions through digital inventory records.
Inventory Management.
For a complete description of available inventory management features, see Inventory Management – Technical Features.
System Integrations.
Maplewave Platform
Maplewave’s POS works seamlessly with the rest of our platform.
Paperless Transactions: Allow customers to digitally sign contracts, in-store or remotely, as part of the sales flow.
Inventory Management: Sales data is automatically tied to replenishment calculations.
BI & Reporting: All sales activity can be tracked in real-time, down to the transaction-level.
Integrations
Carrier Activation Portal.
Payment Processors.
Gift Card Programs.
Bill Payments Processing.
Phone Trade-Ins/Appraisals.
Mobile Money Solutions.
Queuing & Appointment Systems.
Credit Check & Number Porting.
Single Sign On.
Enterprise Product Catalog.
Electronic Prepaid Vouchers.
Full Business Process Integration
Real-time communication between the store, supply chain, activation portal, and other locations.
Architecture & Channel Structure.
Supported Platforms
Supports desktop, tablet, and smart phone interfaces.
Experience can be customized for each platform.
Architecture
Includes both client server and web-based components.
Channel Structure Design
Group retail locations in sets/subsets.
Run reports based on location/type to assess targeted promotions and compare performance across locations.
Currency conversion enables comparisons across markets.
Permissions, Admin & Troubleshooting.
User Access Control
Define permissions based on job role.
Modify permissions at the user level.
Dealer staff logins work at any location in the network.
Create permission templates by user role for simple administration.
Supports industry standards, such as SAML, OAUTH, and OpenID.
New Location Setup
Set up new locations in a few steps.
Multi-Tenancy Support
Easily add and organize new branches into the organizational hierarchy.
Settings and configurations are propagated from parent to child nodes in the hierarchy, so it’s easy to apply the same settings across distinct areas or regions.
Application Access
Facilitates automated logins to third-party applications, including Active Directory.
Monitoring Application
Pod monitoring application enables root cause analysis for troubleshooting activities.
Monitors pod restarts, RAM and CPU measurements every second.
Web dashboard can be accessed by clients who provide their own tier 1 support.
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