Premier Managed Services for Telecoms.
Protect and grow the value of your technology investment with proactive, expert-led managed services built for telecoms.
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Get Predictable, Scalable Costs
Replace recruiting overhead and reactive spending with a predictable investment model that scales as your business grows.
Maximize Your Platform ROI
Most organizations use a fraction of their platform's potential. We ensure you get full value - not just keep the lights on.
End The Break-Fix Cycle
Shift from reactive firefighting to a proactive model where issues are prevented before they reach your customers.
Scale Without The Growing Pains
As your business evolves, our managed services adapts with you – no lags in hiring, onboarding, or rebuilding your capability.
Build Your Program.
Price Your Package.
How We Help.
Run: Stable, Secure, And Visible Operations
Too many teams spend their time firefighting instead of operating - reacting to outages, chasing incidents, and hoping nothing slips through the cracks. Our Run program gives you a single accountable partner for your day-to-day operations, so issues are prevented before they reach your customers.
Proactive monitoring and issue detection catches problems before your customers do.
Clear incident ownership with root cause analysis eliminates recurring problems.
Audit-ready security and compliance management is aligned to your regulatory requirements.
Brings predictability to infrastructure costs and visibility across environments.
Includes: Platform Operations & Monitoring, Incident & Problem Management, Security & Compliance, Infrastructure & Cloud Management, Governance & Client Success
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Change: Deliver Change Faster & Safer
When releases are risky, enhancements take too long, and business processes break down, the whole organization slows down. Our Change program brings structure, transparency, and speed to every change so your business can move at the pace it needs to.
Structured release management process improves success and minimizes rollbacks.
Changes are implemented faster, with clear prioritization and transparency.
Business process oversight catches inconsistencies before they compound.
Stakeholders are aligned for every change – everyone stays on the same page.
Have the confidence to move at the pace your business demands.
Includes: Application Lifecycle & Release Management, Change & Request Management, Business Process Operations, Governance & Client Success.
Improve: Maximize Value Through Continuous Improvement
A stable platform is a good start, but tribal knowledge, manual processes, and stretched teams mean you are leaving value on the table. Our Improve program builds automation, documentation, and measurable improvement directly into your engagement so your platform increases in value over time.
A continuous improvement cycle is built into every engagement.
Automate key operational tasks to reduce manual effort.
Knowledge base management makes your operations resilient and scalable.
See measurable improvements every quarter.
Ensure your platform increases in value over time.
Includes: DevOps & Automation, Continuous Improvement & Enablement, Governance & Client Success.
The Onboarding Experience
Our structured onboarding process takes you from signed contract to steady state in 30 days. We embed ourselves alongside your team until you’re confident in the model.
Kick-off workshop to confirm scope, SLAs, and communication channels.
Runbook handover including release calendar and escalation matrix.
30-day stabilization period with joint shadow support alongside your delivery team.
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Frequently Asked Questions.
How quickly can managed services be up and running?
Our onboarding process is designed to get you from signed contract to steady state in 30 days. We begin with a kick-off workshop to confirm scope, service level agreements, and communication channels. From there, we conduct a runbook handover that includes your release calendar and escalation matrix.
During the first 30 days, we run a stabilization period where our team provides joint shadow support alongside your existing delivery team.
Once the stabilization period is complete, your managed services lead becomes your primary point of contact, and the monthly service review cycle begins. Continuous improvement targets are activated immediately after steady state is reached.
Can I purchase individual services without committing to a full program?
Yes. All 10 of our managed services can be purchased individually. Our programs - Run, Change, and Improve - are curated bundles that address common pain points, but they are not the only way to engage with us. Many customers start with one or two services that address their most pressing needs and expand over time.
Our team will work with you to identify the right combination for your business and help you evaluate when it makes sense to add or adjust services.
How do you measure and report on the value being delivered?
Every managed services engagement includes our Governance & Client Success service as a default component. This means you receive monthly service reviews and quarterly business reviews that track performance against agreed KPIs, surface risks, and align priorities. We maintain action tracking, a risk register, and stakeholder mapping throughout the engagement.
Our target is a customer satisfaction score of 90% or higher, and we report on measurable ROI, so you always have a clear picture of the value your investment is delivering.
What makes Maplewave different from other managed services providers?
Three things set us apart. First, our teams bring deep expertise in telecom and retail platforms; we understand your industry, your integrations, and your operational environment from day one, so there is no lengthy learning curve.
Second, every service we deliver is backed by documented processes, clear SLAs, and regular reporting, so you always know what to expect, what has been done, and what is coming next.
Third, we measure our success by yours. We are not just closing tickets and hitting SLAs - we are actively invested in your outcomes and ensure you are getting real, measurable value from the engagement.
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