Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Edition #16: It's Time To Get Human: 6 Tips To Increase Digital Adoption

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“Digital Transformation” has long been a buzz word and is a journey that most telcos are currently on. However, implementing the right digital tools is just the first part of the puzzle. The real dilemma is getting customers to actually use them.

Edition #15: 5 Steps That Will Boost Your Reseller Network And Drive Performance

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The reseller network is an invaluable asset in the telecom industry, particularly in markets dominated by prepaid services. Resellers play a pivotal role by distributing SIM cards, top-ups, and more, effectively extending the reach of telecom companies to thousands of additional touchpoints.

Edition #13: The Rise of the “Prosumer” – 5 Tips to Capitalize On This Growing Segment

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For years, telecoms companies have divided their client base into “Consumers” and “Business” users, each with different product sets, pricing, and needs. But in this post-pandemic, work-from-home world that we now live in, a third type of customer has entered the chat – say hello to the “Prosumer”.

Edition #14: 4 Ways To Solve The Wait/Dwell Time Conundrum And Elevate Your CX

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Telecoms companies are facing different challenges right now depending on where they are in the world. In countries like the UK, US, and Japan, telcos are downsizing their physical operations, cutting costs, and trying to move customer interactions from physical stores to (allegedly) cheaper digital channels.

Edition #12: What Is Telecom’s Fastest Growing Revenue Source? Hint, It’s Not 5G.

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In this edition of Telco Talk, Maplewave’s CEO, Adam Baggs, shares his thoughts on how telcos can quickly capitalize on fibre as a revenue source while 5G takes time to ramp up.

Edition #11: Beyond Voice & Data: 5 Quick Wins That Elevate Telcos to Tech Leader Status

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Telcos have long feared becoming a “dumb pipe” utility provider. After attending Telecoms World Middle East, Will Gibson discovered that telcos are starting to embrace this status and invest in new avenues to drive growth instead. In this blog, we explore 5 tactics that can bring the “techno” strategy within reach.

Curious About Sustainable Telcos? Here Are The 8 Companies Paving The Way

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After years of inaction, it finally feels like the sustainability movement is gaining some momentum. While scientists have been leading conversations about climate change and resource depletion for decades, it’s only in the last few years that sustainability has started breaking into business conversations and influencing strategies.

Edition #10: Sustainable Supply Chain: Are You Implementing These 7 Green Strategies?

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Often, the hardest part of sustainability is knowing where to start. This is especially true when it comes to supply chains. Maplewave’s Logistics expert, Bradley Lapin, shares some strategies that will help you deliver environmental benefits in this edition of Telco Talk.

Edition #9: 5 Emerging Trends in Telco Store Design You Can't Miss

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Once 3G arrived, telcos started to get more complex in their offerings, with texts, picture messages and all sorts of other “science fiction” possibilities. In response, store designs portrayed everything as “the future”, with sleek attributes resembling spaceships and featuring stark white surfaces.

Edition #8: The 17 Most Interesting Telco Value-Added Services You Need To See.

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From personalized add-ons to freebies that enhance your everyday life, we've got you covered. Let us know if our list inspired you to take your telco VAS game to the next level!