In speaking with telcos around the world, fraud prevention is one of the most talked about issues in the industry today. In our digital-first society, fraud has never been easier, or more prevalent – with huge financial consequences.
In this edition of Telco Talk, I’ll explore how high-value retail businesses can benefit from such investments and provide examples from various industries that have successfully adopted this strategy.
In Part 2, we’ve posed 4 more questions regarding supply chain resilience, the impact of COVID-19, and what the future looks like to Brad Lapin, SVP of Global Business Development at Maplewave.
In this blog, we’ve posed 3 questions about supply chain partners, building stronger supply chains, and omnichannel enablement to Brad Lapin, SVP of Global Business Development at Maplewave.
Thanks to the chaos that is 2020, telcos are facing the challenges of having disrupted budgets, jumbled timelines, and ambiguous futures. But one thing is certain: those who adapt and are bold will come out on top.
In this blog, Will Gibson analyzes the 3 competitors in the Greek telco market in comparison to each other and explores the areas they need to improve.
Ignorance is not bliss. Telcos that refuse to play an active role in bettering the world aren’t going to cut it for Gen Z or Alpha.
Just how important is social media to young customers? And how can telcos best leverage this new channel to reach this demographic?
Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.
We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.
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What's going on in the Greek telco market? Find out what key opportunities telcos in Greece as missing in this blog.
From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.
Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.
Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.
We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?
For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability.
The store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.
Opportunity awaits! It's time to retire your hard-sell and take a new approach, a consultative approach. Read this blog and learn the ins and outs of a consultative approach.
As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.
Valentine’s Day is all about matters of the heart. But what about our literal hearts?
A telcos success is reliant on one thing – the experience of customers. Consumers need to be entertained, engaged, and efficiently served.
Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.
The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.
We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.
Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.
In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?
There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.
We spend 35+ hours of our week at work – it’s no surprise that the environment we work in affects our mental health. Here’s what Maplewave is doing to promote
In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.
The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.
Failing to have women leaders is one of the biggest missed opportunities in business today – but it’s an easy problem to fix.
Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.
We now live in a subscription economy. Amazon Dash buttons are just the start.
As we approach International Women’s Day, it feels timely to reflect a little on some of the topics near and dear to my heart when it comes to women and
Telecom operators are in an enviable position. Going into a Telco store should be like wandering into Aladdin’s Cave…but is it?
“People buy from people they like”. True? Absolutely!
Telcos, I’m going to let you in on a secret that can revolutionize your retail training and drive your success to the highest level. It’s Neuro-linguistic programming.
