Articles by

Maplewave Company

Edition #49: Why A Tablet POS Is A Budget Breakthrough, Not Just A CX Project

October 20, 2026

In this edition of Telco Talk, we'll examine why tablets are a hidden gem for the budget-conscious, as well as the other opportunities that these solutions can bring.

Edition #48: How To Unlock AI’s Power - You're Closer Than You Think

Newsletter

September 1, 2026

In this edition of Telco Talk, we'll examine how transformative AI can be for telcos today, as well as lay out a practical, low-risk roadmap for successfully introducing it to your organization.

Edition #47: How to Scale Beyond “Hero Mode” with Managed Services

Newsletter

August 17, 2026

In this edition of Telco Talk, we’ll examine the signals that your core operations, change management and continuous improvement functions may be stuck in “crisis mode” - and why a partner model is the key to reclaiming your team's strategic focus.

Edition#46: In 2028, Will Your Best Store Manager Be Human?

Newsletter

July 9, 2026

In this edition of Telco Talk, we’ll dive into the implications of MCP, what AI Retail Operations look like, and how telco leaders must prepare for this transformational change.

Edition #42: Should E-Signatures & SaaS Divorce in 2026? Maplewave Says Yes

Thought-Leadership

March 6, 2026

Maplewave’s CEO, Adam Baggs, explains why now is the perfect time to go all in on unlimited licenses.

Edition #39: Top 7 Inventory Problems Telcos Are Facing In 2025

Newsletter

January 28, 2026

In this edition of Telco Talk, we break down the most common inventory challenges facing telco retailers in 2025 and highlight practical ways to regain control, maximize sales, and keep customers coming back.