Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Self-Service in Telecoms

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Everything you’ve ever wanted to know about telecom self-service, in one place. In this blog, we’ve compiled several resources that give the inside scoop on how telcos can create a great self-service experience.

From Wellness To Wellbeing: The 4 Pillars of Employee Support

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How can employers support employee wellbeing during these times? With a multi-pronged wellness program, of course! In this blog, Maplewave’s VP of HR, Leigh Anne Dingwall discusses designing wellness programs that fit your company.

5 Companies Who Are Doing Self-Service Right

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Self-service options are the retail experiences of the future. In this blog, we examine 5 great examples of self-service, and the lessons that telcos can take from them.

The Do’s and Don’ts of Telecom Self-Service Solutions

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Self-service channels have become a huge opportunity for telecoms amid the pandemic! Here’s our list of do’s and don’ts for including these solutions in your channel strategy.

The Top 8 Benefits of Digital Platforms

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The telco industry is rife with complex infrastructure and poor customer experiences. In his latest blog, Will Gibson explores the 8 benefits of digital platforms and how they solve telcos’ pain points.

Part 2: A Supply Chain Q&A with Maplewave’s SVP of Global Development

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In Part 2, we’ve posed 4 more questions regarding supply chain resilience, the impact of COVID-19, and what the future looks like to Brad Lapin, SVP of Global Business Development at Maplewave. ‍

Part 1: A Supply Chain Q&A with Maplewave's SVP of Global Business Development

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In this blog, we’ve posed 3 questions about supply chain partners, building stronger supply chains, and omnichannel enablement to Brad Lapin, SVP of Global Business Development at Maplewave.

The 3 Things Telcos With Limited Budgets Should Invest In

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Thanks to the chaos that is 2020, telcos are facing the challenges of having disrupted budgets, jumbled timelines, and ambiguous futures. But one thing is certain: those who adapt and are bold will come out on top.

Who is the Best Greek Telco?

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In this blog, Will Gibson analyzes the 3 competitors in the Greek telco market in comparison to each other and explores the areas they need to improve.