Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

Edition #3: Takeaway & Telcos: What The Food Delivery Industry Can Teach Telcos About CX

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What’s the future of telco retail? Ask the food delivery companies. With their new customer-first strategy that blurs the line between the digital and physical, telcos have a lot to learn from their success. Maplewave’s VP of Sales & Marketing, Will Gibson, shares his thoughts in this edition of Telco Talk.

What carrying a rhino taught me about leadership and life in general

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In his latest blog, Bradley Lapin shares how he learned a situational leadership lesson he'll never forget while assisting vets at a rhino de-horning conservation event in Pilanesberg.

Edition #2: The Ugly Truth: 8 Reasons Why E-commerce is so Difficult for Telcos

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E-Commerce is the lifeblood of modern retail. So why can't most telecom customers buy a device online? In our second edition of Telco Talk, we examine the eight barriers to telco e-commerce and how to overcome them.

Edition #1: Follow Up Q&A: When Your Heroes Disappoint

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In our first edition, you'll find the much anticipated follow-up interview with Will Gibson on his disappointing experience at a Vodafone UK flagship store. Don't forget to subscribe!

When Your Heroes Disappoint – A Cautionary Tale for a Telco Giant

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In this blog, Will Gibson recounts how his brand idol, Vodafone, lost their ‘hero’ status after his recent bad experience at a UK franchise store.

Q&A: Growing The Indirect Channel & Empowering African Women With Multi-Level Marketing

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In this blog, Lavindra Gurie explains how he used a multi-level marketing strategy to empower women and boost indirect sales for Vodafone Zambia.

Self-Service in Telecoms

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Everything you’ve ever wanted to know about telecom self-service, in one place. In this blog, we’ve compiled several resources that give the inside scoop on how telcos can create a great self-service experience.

From Wellness To Wellbeing: The 4 Pillars of Employee Support

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How can employers support employee wellbeing during these times? With a multi-pronged wellness program, of course! In this blog, Maplewave’s VP of HR, Leigh Anne Dingwall discusses designing wellness programs that fit your company.

5 Companies Who Are Doing Self-Service Right

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Self-service options are the retail experiences of the future. In this blog, we examine 5 great examples of self-service, and the lessons that telcos can take from them.

The Do’s and Don’ts of Telecom Self-Service Solutions

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Self-service channels have become a huge opportunity for telecoms amid the pandemic! Here’s our list of do’s and don’ts for including these solutions in your channel strategy.