Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

It's 2018...Surely You Don't Still Use Paper!

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Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.

Closing the Gender Gap for Female Leaders

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Failing to have women leaders is one of the biggest missed opportunities in business today – but it’s an easy problem to fix.

Telco Retail Needs a New RoboCop

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The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.

A Dream for Telco and Their Customers

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In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.

How Companies Can Support Mental Health

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We spend 35+ hours of our week at work – it’s no surprise that the environment we work in affects our mental health. Here’s what Maplewave is doing to promote

User Experience - What is it, and why is it important?

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There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.

TelcoTalk: Retail is Not Dead

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In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?

TelcoTalk: Four Great Examples Of Digital Retail Tech

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Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.

TelcoTalk: Top 10 Telco Retail Mistakes

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We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

TelcoTalk: Win Your Market in the Next Five Years

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The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.