Blogs.

Explore our telecom blogs for thought-provoking discussion on timely topics and industry issues.

The Do’s and Don’ts of Telecom Self-Service Solutions

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Self-service channels have become a huge opportunity for telecoms amid the pandemic! Here’s our list of do’s and don’ts for including these solutions in your channel strategy.

The Top 8 Benefits of Digital Platforms

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The telco industry is rife with complex infrastructure and poor customer experiences. In his latest blog, Will Gibson explores the 8 benefits of digital platforms and how they solve telcos’ pain points.

Part 2: A Supply Chain Q&A with Maplewave’s SVP of Global Development

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In Part 2, we’ve posed 4 more questions regarding supply chain resilience, the impact of COVID-19, and what the future looks like to Brad Lapin, SVP of Global Business Development at Maplewave. ‍

Part 1: A Supply Chain Q&A with Maplewave's SVP of Global Business Development

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In this blog, we’ve posed 3 questions about supply chain partners, building stronger supply chains, and omnichannel enablement to Brad Lapin, SVP of Global Business Development at Maplewave.

6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

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Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

How To Optimise Your Telco Channel Strategy

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From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. ‍It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.

To Franchise or to Own? A Telco Conundrum

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We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

The Top Six Ways Telcos Let Their Customers Down

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Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.

The 3 Tools Your Telco Salespeople Need to Be Successful

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Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.

Telco Staff Training: Nearly Everything You Need to Know

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For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍